Returns
If you're not happy with your purchase, you can easily return any unworn items within 15 days of the delivery date. The following rules apply:
- Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging (if applicable)
- Items such as Underwear, Swimwear, Sunglasses, Jewelry, Watches, Tech accessories and Fragrance cannot be returned
- Items that are on clearance and heavily discounted cannot be returned
- All returns will be refunded to your original form of payment
- In some cases, a $9.50 will be deducted from your order refund for return postage
- Original shipping costs, if any, are non-refundable
- Please allow up to 14 days for processing your return and 5-10 days for the refund to appear on your original payment methods
HOW TO RETURN AND REFUND AN ITEM
The easiest way to return your item is to use the pre-printed return label that was included in the box you received and follow the instructions provided to give it to the respective courier.
If you did not receive or have lost the return label, please reach out to us on ramzi_assaf@hotmail.com and we'll gladly help you.
Once the returned item is received and processed by the retailer, a refund will be issued back to the payment you used to purchase usually within 5-10 business days depending on your bank.
HOW TO EXCHANGE AN ITEM
We do exchanges a little differently. Whereas you might be used to sending an item back, waiting for it to be processed and then waiting for the replacement to be shipped, we ask you to return what you have and place a new order at the same time.
This can be easily done by going to your Order page, clicking on the item to open the item page, adding it to cart with the right size/color/quantity fields, and checking out as you normally would. This way, you’ll get the replacement faster and it won’t go out of stock before your return gets processed. We’ll refund you for the first order once the return is processed by the respective brand/retailer.